Frequently Asked Questions
Can I use the site if I am not a student or a staff member?
Yes, you certainly can, the site is on the world wide web, and therefore can be accessed by anyone.
Can I use the site if I do not have access to a computer?
The WebStore is available as an online service, but even if you have no computer of your own, you can visit the Store at many locations with computers and Internet access, such as Internet Cafes and most public libraries.
Is it possible to just browse the system?
Yes, certainly, whenever you wish, we are open 24 hours a day, 7 days a week. However, if you wish to buy, you must register with us, using your e-mail address and choosing your own exclusive password. Once this is done, you can revisit or buy whenever you wish.
If I buy, how can I get confirmation of my order?
When you purchase goods or services from our Store, you will automatically receive confirmation by e-mail to the address you gave in your registration, showing what items you have ordered and what you have paid.
What if I can't remember my password?
No problem, at each login stage, you will see a forgotten password button, where you enter your e-mail address and a reminder of your password is then sent to you, by e-mail, almost immediately.
Is there a limit to what I can buy from the Store?
Limitations only extend to availability of stock or services still offered. In certain cases, there may be limits per customer, but in these situations, messages will appear when choosing your goods.
When I'm buying, can I change my mind as I go?
You certainly can, you can keep building your shopping basket, adding and deleting as you go, but once you submit from the payment details screen, your order will be fulfilled.
What can I do if I have made a mistake, but have completed the transaction?
Should you have a problem after completing a purchase, you would need to contact us a webstorehelp@ncl.ac.uk .
What else do I need to do?
The only other request of you is that you must accept our Terms and Conditions as you complete your purchase. This safeguards both of us and ensures a smooth and trouble-free buying experience.
